Delivery & Returns
You’ve found your perfect handbag and placed your order (thank you!). Now let’s get it safely into your hands! Below, you’ll find everything you need to know about delivery, tracking and customs charges, as well as what to do if your new bag isn’t quite right when it arrives. And if you still have a question, please get in touch. I’m always happy to help.
Where do I deliver?
I offer delivery within the UK and to international destinations, excluding Northern Ireland and EU member states. If you’re unsure whether I can send to your country, please contact me before ordering.
How much does delivery cost?
Delivery is free within the UK and to all international destinations I currently ship to.
How long will my order take to arrive?
Delivery within the United Kingdom
Orders within the UK, excluding Northern Ireland, are shipped by Royal Mail using the Tracked 48 service and require a signature on delivery.
Delivery to the USA and international locations
Orders to the USA and other international destinations are shipped by Royal Mail. You can expect to receive your order within 5 to 10 days, depending on your location, local postal services and customs clearance times.
Will I have to pay customs duties or import taxes?
For orders sent to the USA, all duties and tariffs are paid upfront by The Leather Store. For other international destinations, any customs duties, import taxes or handling fees are the customer's responsibility. These charges are set by the destination country's authorities and are not included in the order price.
If you are unsure what charges may be due on your order, please check with your local authorities before ordering.
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number, so you will know your order is on its way.
What happens if I am not available when delivery is attempted?
You’ll be able to track your parcel and see when it’s out for delivery. If you’re unable to receive it, the courier will leave a card or send an email explaining how to arrange redelivery or collection. Please follow the instructions promptly so that your parcel is not returned to me.
Returns and Refunds
What is your returns policy?
I hope you will love your purchase, but I understand that sometimes a bag is not quite right. You may return any unwanted item within 28 days of receipt, provided it’s unused and in its original condition with both swing tags still attached.
How do I return an item?
Please email me at hello@theleatherstoreuk.com before returning your order and I will provide the return form and instructions. Return postage for an unwanted item is the customer's responsibility. I recommend using a tracked service and keeping your proof of postage until your refund has been completed.
When will I receive my refund?
As a small company, I’m able to process refunds quickly and within seven working days of receiving and checking the returned item. You’ll receive an email when your refund has been processed, so you’ll know it’s on its way.
What should I do if my order arrives damaged or incorrect?
Please contact me as soon as possible at hello@theleatherstoreuk.com with your order number and photographs of the item and packaging. I will look into it promptly and put things right.