- COVID19 - Coronavirus
COVID19 - Coronavirus
With challenging times ahead, we wanted to update you all on our approach to the on-going COVID-19 (Coronavirus) situation.
We are applying the highest safety standards in our studio and working areas and have introduced a number of preventative measures, such as increasing the depth and frequency of our daily cleaning procedures and practising social distancing.
We are in close contact with our shipping partners, Fedex and Royal Mail who are being directed by the appropriate disease prevention and control organisations. Both Fedex and Royal Mail have advised that it is business as usual and have taken the necessary steps to reduce unnecessary risks. For example, you may not be asked to handle the courier’s handheld device to sign for your package but can give authority for them to sign on your behalf.
The Leather Store remains open for business but we have extended our shipping times from 1-3 business days to 3-5 business days to give ourselves some flexibility as we adjust our working times. Please be mindful that the time it takes for you to receive your package may be delayed as your local delivery services implement their own safety measures in line with their Government guidelines. Our shipping partners have also experienced an increase in parcel volumes as more people order on-line as they begin to self-isolate. We use trackable services to ship our packages so you will be able to see the progress of your order at all times.
Our website Etsy, Not on The High Street stores and direct Website are up and running and it’s very much business as usual.
As ever, we are here to answer any questions you have on our products or an order you have placed.
We would like to assure our customers that we are monitoring the situation on a daily basis and will continue to be advised by the latest Government advice and will keep you updated on changes to normal trading throughout this uncertain period.
We will continue to stay in touch with our emails and Social Media channels.
Best wishes and stay safe